Every issue
has a cause.
Every case deserves
an expert.
Expert-led investigation and resolution assistance for TikTok Shop sellers. Understand what happened. Know how to move forward.
Initial diagnosis: $49 USD per defined case. Resolution quoted separately.
The same violation can have
very different causes.
Different issues.
Individual attention.
Start with what you are experiencing. We investigate the circumstances behind it.
Understand first.
Act with purpose.
One case. A dedicated investigation.
A resolution strategy shaped by the evidence.
Explain the problem
Share the notice, circumstances and actions already taken. Your individual context directs the investigation.
Expert judgment leads every investigation. Automation supports the administration, never the diagnosis.
Expertise, with
no ambiguity.
Initial expert diagnosis
Purchase an individual expert investigation and written diagnostic findings for one defined seller issue.
- Individual review of your case
- Case-specific requests for information
- A written report, limitations and recommended next steps
A resolution plan.
Quoted for your case.
After diagnosis, if further assistance is appropriate, your expert proposes a defined scope and individual quotation.
- Review the scope and custom price.
- Choose whether to proceed.
- Pay before the agreed work begins, subject to approved milestones.
It is never deducted or credited toward resolution charges.
What your diagnosis covers.
- An expert investigation
- A review of your explanation, relevant notices, timeline, earlier actions and the case-specific information your expert requests. Similar notices can have different causes.
- Written findings
- A diagnostic report in your account explaining the findings, the evidence behind the assessment, likely causes where supported, remaining uncertainties, recommended next steps and any further requirements.
- A defined scope
- The fee covers diagnosis of one defined case. Appeal preparation or submission, account changes, listing corrections and other resolution work are not included. Additional issues are not automatically included.
- A clear starting point
- Investigation begins only after the $49 payment has been verified, you have explicitly authorized the review, and the information needed to begin is available. Submitting a case alone does not start paid work.
- Updates in your account
- Use your case messages to communicate with your expert, respond to requests and view progress. Your written findings appear in the diagnostic report section. Important updates also queue an email notification when email delivery is configured.
- An optional next step
- If further assistance is appropriate, you receive a separate quotation describing the resolution work, limitations and custom USD price. You decide whether to accept. The $49 diagnosis is never deducted or credited toward that price.
TikTok controls enforcement, approvals, appeal opportunities and reinstatement. Evidstone cannot guarantee those outcomes. No shop passwords or verification codes should be supplied through this website.
Checkout is not connected yet. You can save a case, but no payment is collected here and unpaid cases cannot begin investigation. Delivery timing and cancellation terms must be confirmed before live sales open.
Human judgment.
Grounded in
the details.
A seller issue is never just an error message. It is a business that needs a thoughtful next step.
Evidstone is an independent, expert-led seller-support service. We investigate the individual circumstances behind an issue, explain our findings clearly and define any further work before you decide whether to proceed.
Evidence before assumptions
Your history, notices, and circumstances shape the investigation.
Honest expectations
Clear scope and considered guidance. Platform decisions remain with TikTok.
Direct expert communication
Your case workspace keeps you connected with the expert responsible for your case.
A few things,
made clear.
01What does the $49 diagnosis include?
An individual expert investigation and a written report in your account: findings, supporting assessment, limitations, recommended next steps and any further requirements. Appeal preparation, submissions and other resolution work are separately quoted; no platform outcome is guaranteed.
02Is the diagnostic fee deducted from resolution charges?
No. The $49 diagnosis is a separate service. Any proposed resolution work receives its own custom quotation and separate payment. The diagnostic fee is never deducted or credited.
03Can you guarantee that my shop will be reinstated?
No. Evidstone provides investigation and resolution assistance. TikTok controls enforcement, approvals, appeals, and reinstatement decisions.
04How will an expert access my shop?
Review requires your explicit authorization after verified diagnostic payment. For active shops, the intended access method is a limited Seller Center user invitation. Any suspended-shop access arrangement must pass a separate security and platform-compliance review before use. This website does not collect shop passwords or verification codes.
05What if I have already submitted an appeal?
Tell us what you submitted, when, and what response you received. Previous attempts are important context; the expert will assess them as part of your individual investigation.
06Can I save a case in my account?
Create and verify your account, then submit your case. Your case messages, progress, requests and delivered report are available in your account. Checkout is not connected yet, and saving a case does not confirm payment. Private document uploads require configured storage and malware scanning. Never send passwords or verification codes.
07When will my diagnosis begin, and how will I hear from you?
Investigation requires verified payment, your explicit review authorization and the information needed to begin. Updates and requests appear in your case, and important updates queue an email when email delivery is configured. No delivery deadline is promised in this preview; turnaround and cancellation terms must be confirmed before live sales open.
Let’s understand
what happened.
Bring the full story.
We’ll begin with the right questions.
Create an account to save your case. Payment collection is not available yet.